>> the first thing we did was start to open shelters to get people warmed and you happen out of the environment they were in. the next thing was to get them food and water. the third is clear the roadways and get the ults restore -- utilities restored. it's a compnding problem. >> if i'm direct, you are also the 911 director. >> yes, ma'am. >> are folks able to get the help they need, the emergency help. how are the 911 lines? >> been very busy. we've taken 10 times calls as we normally do. i've got 60% of my county without phone service. i'm sure we're not receiving all of our 911 calls. >> tragic situation. we will stay on top of this story. thank you for taking a couple moments out to let the viewer ship know what you are dealing with. >> thank you. >> now to our top local stories. an investigation underway to determine what caused a large warehouse fire overnight. >> crews were called to the scene late last night and battled the flames and smoke for heavy hours. been there all morning and has the latest. >> good morning. we are seeing that investigators are now just being able to go and get